1. BOOKING WITH MOVE MY STUFF

You need to tell us about what needs to be moved. Specifically, property size, any shed/garage or outhouse. We can then provide the most cost effective removal option based on the correct information provided.

2. CHANGES AND CANCELLATIONS

We operate on a 24hr policy regarding cancellation of bookings. If giving 24hrs or more of notice - no fee will apply. If you decide to cancel within the 24hr period before your removal a 10% charge of the flat rate quote will apply.

3. DURING REMOVALS PROCESS

On arrival we will conduct a thorough walkthrough which upon you need to tell us if any of your goods require special care or attention. As we do not carry out home surveys or inventories we will need instruction on everything that needs to be moved when we arrive at the pickup address. Before leaving we will carry out final checks. You will have to double check on anything we may have missed.

4. HOURLY RATE, DAILY RATE AND FLAT RATE PRICING

We provide hourly rate, day rate or flat rate pricing options based on the information provided. This includes property size, distance to moving to address and any dismantling of furniture where applicable. We will advise you of the most cost-effective option at point of enquiry.

5. PAYMENT

Payment must be paid on completion of the job. We accept payment in cash, visa and mastercard. A charge applies to credit card payments. We do not accept cheques as a form of payment.

6. DAMAGE AND INSURANCE

We guarantee and include insurances for all work carried out. If any damage occurs, this must be brought to our attention. We can then discuss options to resolve the issue. Options include:

i. Repairing any damage to near perfect conditon using reputable tradespeople.

ii. Replacement if repairing cannot be performed.

iii. Full compensation up to the market value before any damages took place.

7. EXCEPTIONS

We will cover any damage caused by us due to mishandling of items. Unfortunately, we cannot accept responsibility for items and boxes that are not adequately packed or securely wrapped. This includes: Televisions, computer equipment and other electrical items that have not been placed in original boxing. Glass and other breakables which have not been protected during the packing process. Flat pack furniture which is susceptible to damage during the dismantle and removal process, regardless of how careful the procedure is carried out. We recommend disassembly of items such as these prior to removal to eliminate risks associated.

8. REPAIRS AND COMPENSATION OF GOODS

We will use qualified and reputable repairers to carry out any work who will do their utmost to repair the item to the original condition where possible. Where a compensation will be offered, the valuation will be given based on age, wear and tear and general depreciation of the item.